About the Role
Wavecrest College of Hospitality, Nigeria's premier female-focused monotechnic located in Lagos, is looking for a dynamic and professional Front Desk Officer to join our team. Established in 1972, we are dedicated to empowering women through quality education in hospitality and tourism. In this role, you will serve as the primary point of contact for our institution, representing our core values with grace, efficiency, and professionalism while ensuring smooth daily front office operations.
Key Responsibilities- Greet and welcome visitors, students, and staff with a warm, professional demeanor.
- Manage incoming calls, route messages appropriately, and handle general inquiries via phone and email.
- Receive, sort, and distribute incoming mail, packages, and official correspondence.
- Maintain a neat, organized, and welcoming reception and waiting area at all times.
- Assist with scheduling appointments, meetings, and coordinating administrative tasks for various departments.
- Provide accurate information about college programs, events, and general campus navigation.
- Strong verbal and written communication skills with a professional telephone etiquette.
- Creative and proactive mindset with the ability to anticipate administrative needs.
- Exceptional teamwork and collaboration skills to work effectively with staff, faculty, and students.
- Good time management skills with the ability to prioritize tasks in a fast-paced environment.
- Strong problem-solving and critical thinking skills to handle unexpected situations calmly.
- Relevant certification or a degree in Secretarial Administration, Hospitality Management, or a related field.
- Competitive monthly salary commensurate with experience.
- Supportive, inclusive, and values-driven work environment.
- Clear career development path with opportunities for internal growth.
- Continuous training and professional development programs.