About the Role
CareDent Dental Clinic is a leading healthcare provider committed to delivering top-notch dental care in a welcoming and professional environment. We are currently seeking an experienced and organized Front Desk Officer to oversee daily administrative operations at our facility. In this vital role, you will be the first point of contact for our patients, setting the tone for a compassionate, efficient, and exceptional healthcare experience. If you possess a strong background in customer service, excellent administrative abilities, and a passion for healthcare excellence, we invite you to apply for this exciting opportunity in Nigeria.
Key Responsibilities- Greet patients warmly upon arrival, manage check-ins, and ensure a welcoming reception environment.
- Schedule, reschedule, and manage patient appointments efficiently using clinic management software.
- Handle patient inquiries, phone calls, and emails professionally and promptly.
- Manage patient records securely and ensure accurate data entry in compliance with privacy standards.
- Handle billing inquiries, process payments, and assist with basic financial reconciliation.
- Coordinate with medical staff to maintain a smooth daily workflow and minimize patient wait times.
- Minimum of 2 to 3 years of relevant experience in a front desk, administrative, or customer service role.
- Excellent verbal and written communication skills in English.
- Strong organizational abilities with keen attention to detail and time management.
- Proficiency in using clinic management software and general office tools (Microsoft Office Suite).
- Prior experience working in a healthcare facility or dental clinic will be a distinct advantage.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and training within a modern healthcare setting.
- A supportive, collaborative, and friendly work environment.