About the Role
SS3 Boutique Hotel is one of the premier hospitality destinations located in the heart of Port Harcourt, offering guests a home-away-from-home experience with top-tier security and convenience. We are currently looking for a dynamic and professional Front Desk Officer to join our vibrant team. In this role, you will be the first point of contact for our esteemed guests, ensuring they receive a warm welcome and seamless service from check-in to check-out. If you possess a passion for hospitality, excellent interpersonal skills, and a commitment to creating memorable guest experiences, we want to hear from you.
Key Responsibilities- Greet and welcome guests warmly upon arrival, managing the check-in and check-out processes efficiently.
- Handle room reservations, inquiries, and guest requests via phone, email, and in person with utmost professionalism.
- Manage guest accounts, process payments, and issue accurate receipts.
- Coordinate with housekeeping and maintenance teams to ensure rooms and hotel facilities meet high cleanliness and operational standards.
- Provide reliable information about hotel amenities, local attractions, dining, and transport options in Port Harcourt.
- Resolve any guest complaints or issues promptly and effectively, ensuring high satisfaction and positive reviews.
- Maintain a secure and organized front desk area, keeping accurate daily logs and shift reports.
- Minimum of 3 years of relevant front desk or guest relations experience within the hospitality industry.
- Strong verbal and written communication skills with a polite, empathetic, and customer-centric approach.
- Immaculate professional appearance and a positive, adaptable attitude.
- Proven ability to thrive in a fast-paced environment while multitasking effectively.
- Proficiency in hotel management software and basic office tools.
- OND, HND, or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Competitive salary package commensurate with experience.
- HMO health insurance coverage.
- Staff meals provided on duty.
- Opportunities for professional growth and career advancement within a reputable boutique hotel.
- A supportive and engaging work environment.