Front Desk Manager

About the Role

Niji Hotel, the esteemed hospitality subsidiary of the renowned Nigerian agricultural and industrial conglomerate Niji Group, is seeking a dynamic and experienced Front Desk Manager. Located in the serene Oroki Estate, Osogbo, Osun State, our hotel is dedicated to delivering world-class accommodation and unparalleled customer service. We are looking for a dedicated professional to lead our front office operations, manage guest relations, and uphold the high standards associated with the Niji brand.

• Manage the daily operations of the front desk, including check-ins, check-outs, and guest inquiries with utmost professionalism.
• Supervise, train, and mentor front desk staff and receptionists to ensure seamless service delivery and high performance.
• Handle guest feedback, resolve complaints promptly, and ensure total guest satisfaction throughout their stay.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready and guest requests are met efficiently.
• Maintain accurate records of room availability, guest ledgers, and financial transactions using hotel management software.
• Enforce hotel policies, safety protocols, and security procedures across all reception operations.

• Possess a minimum of a National Diploma or Bachelor's Degree in Hotel Management, Business Administration, or a related field.
• Proven working experience as a Front Desk Manager, Receptionist, or in a similar supervisory hospitality role.
• Exceptional communication, interpersonal, and leadership skills with a strong customer-first mindset.
• Proficiency in hotel management software and standard office productivity tools.
• Ability to multitask, remain calm under pressure, and solve problems effectively in a fast-paced environment.
• Must reside in or be willing to relocate to Osogbo, Osun State.

• Competitive salary package commensurate with industry standards.
• Opportunities for professional growth and career advancement within the Niji Group.
• Health insurance and other employee welfare benefits.
• A supportive and dynamic work environment in a growing hospitality brand.

Skills