About the Role
Amani Advisory Limited is committed to assisting organizations in achieving success by maximizing their most valuable resource—their employees. We offer complete HR solutions to businesses of all sizes and across various industries. Our client, a leading hair salon, is seeking an experienced, organized, and customer-oriented Front Desk Manager to manage reception activities, coordinate appointments, and support daily operations to ensure every client receives a seamless and professional experience.
Key Responsibilities- Welcome clients warmly and professionally, ensuring an excellent first impression from the moment they arrive.
- Manage incoming calls, WhatsApp messages, emails, and general customer enquiries promptly.
- Coordinate client appointments, bookings, walk-ins, and service schedules efficiently.
- Provide accurate information regarding salon services, products, pricing, and available packages.
- Manage appointment confirmations, cancellations, and rescheduling with meticulous attention to detail.
- Attend to customer feedback and resolve service-related concerns with a high degree of professionalism.
- Maintain accurate client records and coordinate effective communication between clients and salon staff.
- Process payments, issue receipts, and maintain accurate daily sales and transaction records.
- Monitor salon product inventory, report low stock levels, and support administrative documentation.
- Ensure the reception and general salon environment remain clean, organized, and presentable at all times.
- Bachelor's Degree or HND in Business Administration, Management, Hospitality, or a related field.
- Minimum of 2 to 3 years of relevant work experience in a hair salon or luxury beauty establishment, with mandatory background in salon front desk operations.
- Strong understanding of salon management software, appointment scheduling, and customer service protocols.
- Excellent verbal and written communication skills with strong proficiency in Microsoft Office and Google Workspace.
- Exceptional organizational, multitasking, and problem-solving abilities in a fast-paced environment.
- Professional appearance, immaculate personal grooming, and a welcoming, approachable personality.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career development within a supportive work culture.
- Staff discounts on premium salon services and beauty products.