About the Role
Golden Bell's Multi Concepts (GBMC) Limited, a premier hospitality consulting and management firm, is seeking an experienced and dynamic Front Desk Manager to join our team in Peter Odili, Port Harcourt, Rivers State. In this vital role, you will serve as the face of our organization, ensuring that all visitors, guests, and clients receive a warm, professional, and efficient welcome while coordinating seamless front-office and control room operations.
Key Responsibilities- Oversee daily operations of the front desk and IT control room to ensure smooth and efficient service delivery.
- Greet, welcome, and direct guests and clients in a professional, courteous, and hospitable manner.
- Handle incoming calls, inquiries, and correspondence, routing them to the appropriate departments promptly.
- Manage front desk staff schedules, performance, and training to maintain high standards of customer service.
- Resolve guest complaints and issues swiftly, maintaining a high level of customer satisfaction and conflict resolution.
- Monitor front office security protocols, access control, and emergency procedures in alignment with company standards.
- Maintain accurate records of visitor logs, room bookings, and daily front desk operational reports.
- Minimum of a Bachelor Degree or HND in Business Administration, Hospitality Management, or a related field.
- Proven working experience as a Front Desk Manager, Receptionist, or in a similar hospitality management role.
- Strong familiarity with IT systems, control room operations, and front office management software.
- Exceptional communication, interpersonal, and leadership skills with a customer-first mindset.
- Ability to multitask, remain calm under pressure, and manage time effectively in a fast-paced environment.
- Must reside in or be willing to commute to Peter Odili, Port Harcourt, Rivers State.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and career advancement within a premier hospitality firm.
- Health insurance and other employee welfare benefits.
- A collaborative, supportive, and engaging work environment.