About the Role
Myrtle Management Consultants is seeking a dynamic and results-driven Front Desk Executive - Sales to join our team in Nigeria. In this dual-capacity role, you will be the welcoming face of our serviced apartments, delivering exceptional customer service while actively driving sales, managing reservations, and maximizing occupancy rates. If you possess a passion for hospitality and a strong knack for sales, we invite you to build a rewarding career with a globally recognized management consultancy firm.
Key Responsibilities- Welcome guests warmly, providing accurate information regarding facilities, services, rates, and seamless check-in and check-out experiences.
- Manage booking inquiries across phone, email, and social media channels, converting leads into confirmed reservations to meet sales targets.
- Identify business development opportunities to attract new customers, promote apartment services, and encourage repeat patronage and referrals.
- Maintain precise documentation of guest details, reservations, and daily financial transactions while preparing comprehensive reports for management.
- Coordinate seamlessly with housekeeping and maintenance teams to ensure apartments meet top-tier readiness standards prior to guest arrival.
- Resolve guest complaints promptly and professionally, fostering positive relationships and safeguarding the brand reputation.
- Minimum of an OND, HND, or Bachelor's Degree in Business Administration, Hospitality Management, Marketing, or a related field.
- Previous proven experience in front desk operations, sales, customer relationship management, or the hospitality sector.
- Strong computer literacy, including proficiency in Microsoft Office applications and digital communication platforms.
- Exceptional communication, negotiation, and interpersonal abilities with a professional and confident demeanor.
- High attention to detail, organizational prowess, and the flexibility to work shifts, weekends, and public holidays when required.
- Competitive salary package with performance-based sales incentives and bonuses.
- Opportunities for continuous professional development and career growth within a global organization.
- Comprehensive health insurance coverage and supportive corporate work culture.
- Paid time off, holidays, and structured leave policies.