About the Role
Cellulose Medical Laboratory is a biosafety class I medical laboratory positioned to deliver quality laboratory results in line with international best practices. Our services cover hematology, microbiology, clinical chemistry, and histo/cyto-pathology, utilizing fully automated machines to ensure precision and speed. We are currently looking for a dynamic and vibrant Front Desk / Customer Experience Officer to join our professional team and serve as the welcoming face of our facility.
Key Responsibilities- Engage incoming patients and visitors warmly, professionally, and empathetically at all times.
- Manage front desk operations efficiently, ensuring a seamless check-in process.
- Multitask effectively in a fast-paced medical laboratory environment with minimal supervision.
- Handle inquiries, provide accurate information about laboratory services, and direct clients appropriately.
- Perform basic arithmetic operations accurately for billing and administrative tasks.
- Maintain an organized, clean, and welcoming reception area service-oriented to patient needs.
- B.Sc. in IT or a related field, or Polytechnic-level training in a relevant discipline.
- Full of life with a consistently positive attitude and strong emotional intelligence.
- Excellent interpersonal, verbal, and written communication skills.
- Demonstrated ability to work independently with little or no supervision.
- Strong multitasking capabilities and attention to detail.
- Basic arithmetic competency and strong organizational skills.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within a cutting-edge medical diagnostic environment.
- A supportive, collaborative, and health-focused workplace culture.