About the Role
Tastia Restaurant and Bakery is a fast-rising and dynamic brand in the Nigerian hospitality industry. Since our inception in 2020, we have rapidly expanded into a thriving chain with 11 branches, driven by our commitment to quality cuisine and exceptional customer service. We are currently looking for a dedicated Food Dispatcher to join our dynamic logistics and delivery team and help us maintain our high standards of speed and reliability.
Key Responsibilities- Receive, process, and coordinate food delivery orders efficiently from various restaurant branches.
- Assign delivery tasks to dispatch riders and monitor delivery progress in real-time to ensure timely arrival.
- Coordinate closely with the kitchen staff, packaging team, and customer service representatives to resolve any order discrepancies.
- Maintain accurate logs and records of all dispatched items, delivery times, and customer feedback.
- Ensure that all food items are packaged securely and handled with utmost care to maintain quality during transit.
- Address and resolve customer inquiries or complaints regarding delivery delays or issues professionally.
- Minimum of a SSCE, OND, or equivalent relevant qualification.
- Proven work experience as a dispatcher, logistics officer, or in a similar customer-facing operational role within the food and hospitality sector.
- Strong geographical knowledge of the local area and major delivery routes.
- Excellent communication, organizational, and multitasking skills.
- Ability to work well under pressure in a fast-paced, high-volume environment.
- Basic computer literacy for managing digital orders and dispatch software.
- Competitive salary with performance-based incentives.
- Opportunities for career growth within a rapidly expanding restaurant chain.
- A vibrant, supportive, and dynamic work environment.
- Staff meals and other employee welfare benefits.