Floor Manager

About the Role

Fokes Consult is a full-service consulting firm based in Lagos, Nigeria, dedicated to helping businesses grow and innovate through strategic branding, marketing, and human resources solutions. We are currently seeking a dynamic and results-driven Floor Manager to oversee daily operations, optimize team performance, and ensure a seamless experience for our clients and customers. If you possess a strong leadership background and a passion for operational excellence, we invite you to join our growing team in Lagos.

• Supervise daily floor operations to ensure high standards of efficiency, safety, and customer satisfaction.
• Train, mentor, and evaluate floor staff, fostering a collaborative and high-performing work environment.
• Monitor inventory levels, manage stock placement, and coordinate with procurement to prevent shortages.
• Resolve customer complaints and escalated issues promptly and professionally.
• Ensure compliance with company policies, health and safety regulations, and industry standards.
• Prepare daily, weekly, and monthly reports on sales, staff performance, and operational bottlenecks.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 3 years of proven experience in floor management, retail supervision, or operations.
• Exceptional leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and a keen eye for detail.
• Proficiency in using standard office software and inventory management systems.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

• Competitive salary package commensurate with experience.
• Opportunities for professional growth and career advancement within a leading consulting firm.
• Health insurance coverage and other employee wellness benefits.
• A collaborative, innovative, and supportive work culture.

Skills