About the Role
Grand Oak Limited is seeking a proactive and detail-oriented Fleet Tracking Officer to join our logistics operations team. This role is critical to ensuring complete visibility of trucks in transit, minimizing delivery risks, and guaranteeing safe, on-time deliveries of company products from warehouses to customers and depots nationwide.
Key Responsibilities
- Monitor all trucks in transit using GPS tracking systems and fleet management platforms.
- Track truck locations, movement, speed, and estimated time of arrival (ETA).
- Monitor truck seals and delivery milestones where applicable, ensuring visibility until delivery completion.
- Maintain continuous communication with drivers and transport providers regarding trip progress.
- Update warehouses, customer service, and sales teams on delivery status and progress.
- Escalate delays, breakdowns, accidents, security threats, or unauthorized stops promptly.
- Support route optimization and recovery plans when disruptions occur.
- Immediately report truck diversions, hijacking, theft, accidents, or prolonged delays.
- Maintain detailed incident logs and follow up until full resolution.
- Coordinate with Security, transport providers, and the logistics operations team on incident management.
- Ensure strict adherence to approved routes and journey management procedures.
- Monitor transporter compliance with company transportation and safety standards.
- Coordinate pre-trip inspections for every truck before shipment assignment.
- Verify that GIT insurance for all transporters is valid and meets minimum coverage standards.
- Produce daily truck movement, delivery status, and KPI reports.
- Document route deviations, detention time, and delivery exceptions accurately.
- Maintain accurate records of communications and transit activities across all depots nationwide.
Qualifications
- Degree in Logistics, Supply Chain Management, Computer Science, Accounting, or a related field.
- 2–4 years of relevant experience in logistics, fleet monitoring, or transportation operations.
- Strong knowledge of GPS tracking and fleet management systems.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills, with proficiency in Excel.
- High attention to detail and accuracy in reporting.
- Ability to multitask effectively and manage time-sensitive situations under pressure.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a leading pan-African conglomerate.
- Structured career growth and professional development opportunities.
- Collaborative and performance-driven work environment.