Fleet Tracking Officer

About the Role

Grand Oak Limited is seeking a proactive and detail-oriented Fleet Tracking Officer to join our logistics operations team. This role is critical to ensuring complete visibility of trucks in transit, minimizing delivery risks, and guaranteeing safe, on-time deliveries of company products from warehouses to customers and depots nationwide.

Key Responsibilities

• Monitor all trucks in transit using GPS tracking systems and fleet management platforms.
• Track truck locations, movement, speed, and estimated time of arrival (ETA).
• Monitor truck seals and delivery milestones where applicable, ensuring visibility until delivery completion.
• Maintain continuous communication with drivers and transport providers regarding trip progress.
• Update warehouses, customer service, and sales teams on delivery status and progress.
• Escalate delays, breakdowns, accidents, security threats, or unauthorized stops promptly.
• Support route optimization and recovery plans when disruptions occur.
• Immediately report truck diversions, hijacking, theft, accidents, or prolonged delays.
• Maintain detailed incident logs and follow up until full resolution.
• Coordinate with Security, transport providers, and the logistics operations team on incident management.
• Ensure strict adherence to approved routes and journey management procedures.
• Monitor transporter compliance with company transportation and safety standards.
• Coordinate pre-trip inspections for every truck before shipment assignment.
• Verify that GIT insurance for all transporters is valid and meets minimum coverage standards.
• Produce daily truck movement, delivery status, and KPI reports.
• Document route deviations, detention time, and delivery exceptions accurately.
• Maintain accurate records of communications and transit activities across all depots nationwide.

Qualifications

• Degree in Logistics, Supply Chain Management, Computer Science, Accounting, or a related field.
• 2–4 years of relevant experience in logistics, fleet monitoring, or transportation operations.
• Strong knowledge of GPS tracking and fleet management systems.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills, with proficiency in Excel.
• High attention to detail and accuracy in reporting.
• Ability to multitask effectively and manage time-sensitive situations under pressure.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading pan-African conglomerate.
• Structured career growth and professional development opportunities.
• Collaborative and performance-driven work environment.

Skills