About the Role
OPay Digital Services Limited is seeking a driven and resilient Field Collection Agent to join our growing team across Nigeria. In this role, you will play a crucial part in maintaining the financial health of our mobile money ecosystem by managing loan portfolios, conducting field visits, and recovering outstanding funds while upholding ethical standards.
Key Responsibilities- Conduct physical field visits to residential and business locations of customers with overdue loan repayments.
- Negotiate realistic repayment plans and secure immediate debt settlements based on customer financial capacity.
- Meet and exceed daily, weekly, and monthly recovery targets to minimize non-performing loans.
- Follow up on delinquent accounts through phone calls, SMS, and emails when not in the field.
- Maintain accurate and up-to-date documentation of all field interactions, promises to pay, and recoveries.
- Perform spot checks and address verifications for risk management and compliance.
- Adhere strictly to regulatory guidelines, internal credit policies, and ethical debt collection practices.
- OND, HND, or Bachelor's Degree in Accounting, Banking, Business Administration, Economics, or a related field.
- 1 to 2 years of proven experience in field recovery, debt collection, loan marketing, or customer service within fintech or microfinance.
- Deep familiarity with local routes, commercial hubs, and communities in the assigned location.
- Exceptional negotiation, persuasion, and communication skills.
- High integrity, resilience, and the ability to work independently with minimal supervision.
- Basic computer literacy and familiarity with loan management software.
- Competitive salary with performance-based incentives and bonuses.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a leading fintech.
- Dynamic, fast-paced, and collaborative work environment.