About the Role
Ellasot Consulting is recruiting on behalf of a reputable organization for a strategic and detail-oriented Facility & Operations Manager to oversee comprehensive housekeeping and facility functions. In this role, you will be responsible for maintaining pristine cleanliness, supervising dedicated staff, and ensuring seamless coordination across departments to deliver outstanding guest experiences.
Key Responsibilities- Oversee daily housekeeping operations, including room cleaning, bed preparation, laundry, and the maintenance of all public areas.
- Supervise, train, schedule, and evaluate housekeeping personnel to ensure optimal service delivery and high performance.
- Conduct rigorous daily inspections of guest rooms and public zones to uphold strict hygiene, safety, and presentation standards.
- Coordinate closely with the front office and maintenance departments to manage room status, readiness, repairs, and special guest requests.
- Monitor inventory levels for cleaning supplies, linen, and equipment, implementing effective cost-control measures without compromising quality.
- Address and resolve guest complaints regarding room comfort, cleanliness, and housekeeping services promptly and professionally.
- Minimum of an HND or Bachelor’s degree in Hospitality Management, Hotel Management, or a related field.
- Proven professional experience in hotel housekeeping, rooms operations, or facilities management within the hospitality sector.
- Strong knowledge of sanitation regulations, inventory control, and property management systems.
- Exceptional leadership, communication, organizational, and problem-solving abilities.
- High level of integrity, attention to detail, and a strong customer service orientation.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and continuous skill development.
- Dynamic and supportive work environment within a reputable organization.