About the Role
Alpha Mead Group, a leading Total Real Estate Solutions Company operating across more than 10 African countries and certified to ISO 9001:2015 standards, is seeking a dynamic and results-driven Estate Operations Manager. In this pivotal role, you will oversee the day-to-day operations and service delivery of a premium residential estate, ensuring exceptional resident experiences, effective vendor management, and rigorous protection of estate infrastructure and assets.
Key Responsibilities- Oversee overall day-to-day operations, administration, and service delivery across security, cleaning, landscaping, waste management, and facility maintenance.
- Manage proactive and reactive maintenance activities, monitoring the condition of estate infrastructure, buildings, and utilities.
- Build and maintain strong relationships with residents, property owners, and key stakeholders, ensuring timely resolution of complaints and inquiries.
- Develop and monitor operational plans, service charge administration, and approved budgets to optimize cost efficiency.
- Supervise contractors and service providers against agreed SLAs and key performance indicators.
- Ensure strict compliance with health, safety, environmental (HSE), and statutory regulations.
- Coordinate responses to operational emergencies and prepare periodic performance reports for management.
- First degree in Estate Management, Property Management, Real Estate, or a related discipline.
- Minimum of 7 years of relevant professional experience in residential estate or facilities management.
- Must be a Registered Estate Surveyor and Valuer (ESV) with active membership in ESVARBON and relevant professional bodies.
- Strong knowledge of property maintenance, service charge administration, vendor management, and HSE compliance.
- Excellent leadership, budgeting, problem-solving, and stakeholder management skills.
- Competitive salary and performance-based incentives.
- Health insurance and wellness packages.
- Opportunities for professional development within an international ISO-certified organization.
- Dynamic, collaborative, and growth-oriented work environment.