About the Role
Vennote Technologies Limited, a leading ICT firm with over two decades of experience in delivering enterprise solutions globally, is seeking a dedicated End User Support Engineer for our Ibadan office. In this full-time, on-site role, you will be instrumental in maintaining our high standards of service delivery by providing robust technical assistance, resolving end-user issues, and ensuring optimal performance of enterprise IT infrastructure. If you possess a passion for technology and a commitment to exceptional service, we invite you to apply.
Key Responsibilities- Provide comprehensive troubleshooting and technical support for hardware, software, and network issues in a large enterprise environment.
- Manage deployment, configuration, and maintenance of Windows 11 devices using Microsoft Intune.
- Execute regular system patching and maintain endpoint security compliance across the organization.
- Troubleshoot and resolve network printer connectivity and configuration issues efficiently.
- Deliver outstanding customer support and maintain high satisfaction rates among internal and external stakeholders.
- Collaborate with cross-functional teams under pressure to resolve complex technical challenges.
- Bachelor's degree in Computer Science, Electrical Engineering, or a related technical discipline.
- 3 to 5 years of proven professional experience in IT support, troubleshooting, and end-user services.
- Prior working experience within the telecommunications industry is a distinct advantage.
- Hands-on enterprise knowledge of Windows 11, Microsoft Intune, and remote support tools.
- Relevant professional certifications such as CompTIA A+, Microsoft Certified Professional, or ITILv4 are highly preferred.
- Strong analytical, problem-solving, communication, and interpersonal skills.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and continuous technical training.
- Dynamic, collaborative, and innovative work environment with a global ICT leader.