About the Role
Moniepoint is a leading financial technology company digitising Africa's real economy by building a robust financial ecosystem that equips businesses with payment, banking, credit, and business management tools to thrive. We are seeking a Senior Associate, Employee Relations Partner to serve as a trusted case management expert, safeguarding fairness, compliance, and trust across our fast-growing, multi-entity organisation.
In this role, you will be the go-to reference point for employee relations matters, providing sound guidance on conflict resolution, policy interpretation, and culture alignment. You will balance empathy with fairness, ensuring leaders and HR Business Partners can rely on clear, well-reasoned advice grounded in both compliance and Moniepoint's core values.
Key Responsibilities- Provide expert guidance on disciplinary actions, grievances, investigations, and terminations, ensuring compliance with local labor laws and internal policies.
- Serve as a trusted voice of objectivity, balancing employee advocacy and organisational needs in every decision.
- Partner with leaders, HRBPs, and Legal teams to resolve complex employee relations cases with fairness, consistency, and business alignment.
- Support change management initiatives and culture programs that foster open communication, inclusion, and psychological safety.
- Analyze ER trends, patterns, and case data to identify root causes, drive preventive strategies, and inform policy updates.
- Support the ER Partner in preparing data and reporting for ER metrics, trend analysis, and management reviews.
- Maintain accurate, up-to-date case records and ensure documentation meets the standard required for internal audit, appeal, or external legal challenge.
- Liaise with Legal, Internal Control, Compliance, and other functions on case-specific matters, escalating appropriately per the established escalation framework.
- Bachelor's degree in Human Resources, Business Administration, Law, or a related field.
- 3–5 years of progressive HR or Employee Relations experience, including direct case management in a complex regulated environment.
- Strong knowledge of labor laws and employment practices, with exposure to multiple geographies considered an advantage.
- Proven experience managing investigations, conflict resolution, and policy enforcement.
- Strong written communication skills, with the ability to produce clear, well-organised case documentation under time pressure.
- Excellent stakeholder management and influencing skills, with the ability to engage senior leaders confidently.
- Professional certification in progress or completed (e.g., CIPM, SHRM, or relevant Legal/ER specialization) is an advantage.
- Experience in fintech, banking, or other high-growth, multi-entity organisations is a plus.
- Familiarity with case management or HRIS platforms used to track disciplinary and grievance matters is desirable.
- Competitive salary and comprehensive benefits package.
- Opportunity to shape employee relations practices across a fast-scaling, pan-African fintech.
- Collaborative, values-driven work culture that prioritises fairness, integrity, and growth.
- Exposure to multi-geography HR practices and career development opportunities.