About the Role
Proten is recruiting a results-driven E-commerce Manager on behalf of its client to lead the growth and performance of their online business. This role is ideal for a strategic, data-savvy professional who can combine digital marketing expertise, platform management, and team leadership to deliver exceptional customer experiences and drive sustained revenue growth.
As E-commerce Manager, you will be responsible for developing and executing e-commerce strategies, optimizing online platforms, managing digital marketing initiatives, and using data-driven insights to improve conversion rates, customer retention, and overall business performance.
Key Responsibilities- Develop and execute e-commerce strategies to achieve sales and revenue targets.
- Manage the company's e-commerce platforms, ensuring optimal functionality and user experience.
- Drive online sales growth through digital marketing, promotions, SEO, and marketplace optimization.
- Monitor website performance, customer behaviour, and sales analytics using tools such as Google Analytics.
- Identify new market opportunities and implement strategies to improve conversion rates, customer retention, and average order value.
- Oversee online merchandising, product listings, inventory visibility, and pricing strategies.
- Collaborate with Marketing, Procurement, IT, and other internal teams to support business objectives.
- Build and maintain relationships with external partners, digital agencies, and marketplace providers.
- Monitor KPIs, prepare performance reports, and recommend improvements based on data insights.
- Lead, coach, and develop the e-commerce team while driving a high-performance culture.
- Ensure timely resolution of customer complaints and deliver an exceptional online shopping experience.
- HND/Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field.
- Minimum of 3–5 years' experience in an E-Commerce Manager or similar role.
- Professional certification in E-Commerce or Digital Marketing is an added advantage.
- Strong understanding of e-commerce platforms, online retail operations, and digital marketing.
- Hands-on experience with Google Analytics, Google Ads, SEO, and online marketplaces.
- Knowledge of website management, inventory management, and online merchandising.
- Strong analytical, commercial, leadership, and project management skills.
- Proficiency in Microsoft Office Suite and e-commerce reporting tools.
- Excellent communication, stakeholder management, and problem-solving skills.
- Opportunity to lead and shape the e-commerce strategy of a growing business.
- Collaborative work environment with cross-functional exposure.
- Competitive remuneration package.
- Professional growth and career development opportunities.