E-Commerce & Digital Customer Experience Executive

About the Role

Meyer Plc, a leading manufacturer and marketer of high-quality architectural, industrial, marine, and decorative paints, is looking for a driven E-Commerce & Digital Customer Experience Executive to join our growing team in Nigeria. In this role, you will play a pivotal part in expanding our digital footprint, optimizing our online store, and delivering exceptional customer experiences that translate clicks into loyal brand advocates. If you are passionate about digital retail, customer relationship management, and driving online business growth within the manufacturing sector, we want to hear from you.

• Monitor website performance, functionality, online orders, and payment processes to ensure a seamless user experience.
• Coordinate online order routing, fulfillment, and proactive follow-up with sales partners and dealers.
• Manage website content, product catalog updates, and search engine optimization (SEO) to increase organic traffic.
• Handle digital customer inquiries, feedback, and complaints across all channels to ensure timely and satisfactory resolution.
• Support digital marketing campaigns, customer acquisition, retention initiatives, and performance reporting.

• Bachelor's degree in Marketing, Business Administration, Digital Marketing, Mass Communication, or a related discipline.
• 2 to 6 years of relevant professional experience in e-commerce, digital marketing, online sales, or customer experience.
• Strong understanding of e-commerce platforms, digital sales strategies, and customer engagement channels.
• Proficiency in Microsoft Office suite, CRM tools, website management systems, and WhatsApp Business.
• Strong analytical, communication, problem-solving, and customer relationship management skills.

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment with a reputable manufacturing leader.

Skills