About the Role
Green Africa, Nigeria's innovative Lagos-based airline, is seeking a dynamic and customer-focused Duty Agent to join our growing airport operations team in Ibadan. In this frontline role, you will play a crucial part in better connecting people and resources by ensuring smooth check-in processes, managing bookings, and delivering world-class customer service to every passenger.
Key Responsibilities- Manage check-in queues efficiently to ensure prompt service for all bookings and related activities.
- Educate and enlighten customers on new and existing Green Africa products, travel times, and operating terminals.
- Handle ticketing, fares, passenger services, and post-departure documentation accurately.
- Resolve customer inquiries, handle complaints effectively, and secure customer loyalty through exceptional service delivery.
- Book reservations, compute ticket costs, issue tickets, and maintain accurate records within PNR files.
- Prepare and forward daily sales reports and customer invoices to leadership at the close of every shift.
- Bachelor's degree in any related field from a recognized institution.
- Creative and proactive personality with a strong can-do approach.
- Exceptional communication, interpersonal, and problem-solving skills.
- High-level numeracy skills and strong attention to detail.
- Time flexibility and willingness to adapt to operational shift requirements.
- Competitive salary and performance incentives.
- Staff travel privileges and airline ID benefits.
- Comprehensive training and professional development opportunities in the aviation sector.
- Dynamic and vibrant work environment with career growth potential.