About the Role
Green Africa, Nigeria's innovative value airline, is seeking a dynamic and customer-focused Duty Agent to join our airport operations team in Benin. In this front-line role, you will be the face of our airline, ensuring seamless check-in processes, managing passenger queues, and providing top-tier service to our valued customers as we connect people and resources across Nigeria.
Key Responsibilities- Manage check-in queues efficiently and ensure prompt customer service for all bookings and related activities.
- Educate and inform customers on Green Africa products, travel schedules, operating terminals, and essential travel policies.
- Handle ticketing, reservations, route planning, fare computation, and PNR file updates using computer systems.
- Process customer payments, issue invoices, and prepare daily sales reports for management.
- Resolve customer complaints effectively and proactively secure customer loyalty through exceptional service delivery.
- Handle post-departure activities and front-line documentation accurately.
- Perform any other duties and functions assigned by the Airport Manager or Duty Manager.
- Bachelor's degree in any related discipline.
- Creative and proactive personality with a strong can-do approach.
- Exceptional communication, interpersonal, and problem-solving skills.
- High-level numeracy skills and strong attention to detail.
- Time flexibility and the ability to adapt to operational travel needs.
- Competitive salary and performance incentives.
- Staff travel privileges and airline discounts.
- Comprehensive professional training and career growth opportunities.
- Dynamic and vibrant work environment in the aviation sector.