About the Role
Green Africa, Lagos-based airline dedicated to connecting people and resources across Nigeria and West Africa, is seeking a customer-focused Duty Agent to join our team in Akure. In this frontline role, you will manage check-in queues, provide exceptional passenger services, and ensure every traveler enjoys a seamless journey from the ground up.
Key Responsibilities- Manage check-in queues efficiently and ensure prompt service delivery for all bookings and passenger activities.
- Educate customers on Green Africa products, fares, ticketing, and essential travel information.
- Handle flight reservations, compute ticket costs, issue tickets, and process customer payments accurately.
- Resolve customer inquiries and issues proactively to secure lasting brand loyalty.
- Prepare and submit accurate daily sales reports and passenger documentation at the close of every shift.
- Maintain and update PNR files and record passenger data with high attention to detail.
- Bachelor's degree in any relevant field.
- Exceptional communication, interpersonal, and problem-solving skills.
- Creative and proactive personality with a strong can-do approach.
- High-level numeracy skills and strong attention to detail.
- Time flexibility and willingness to adapt to operational travel needs.
- Competitive salary and industry-standard benefits.
- Opportunities for professional growth and airline travel perks.
- Dynamic and supportive work environment with a pioneering aviation team.