About the Role
We are seeking a commercially-driven, tech-savvy professional to lead our digital revenue operations end-to-end. This strategic role sits at the intersection of e-commerce growth, customer experience excellence, and IT infrastructure management. You will own digital revenue targets across all channels, optimize the customer journey from first interaction to post-sale support, and ensure robust IT systems and cybersecurity practices. This is an ideal opportunity for someone who thinks in KPIs, works confidently with data, builds high-performing teams, and understands both conversion metrics and technical infrastructure.
Key Responsibilities- Drive digital revenue targets across all online channels through lead generation, conversion optimization, and strategic scaling
- Develop and execute growth strategies backed by market research and competitive analysis
- Monitor and optimize key performance indicators (CPL, ROAS, conversion rates) with data-driven dashboards for leadership
- Oversee CRM management (Zoho) with disciplined lead attribution and SLA-driven pipeline execution
- Manage all digital touchpoints including website, social media, chat, and WhatsApp for consistent customer engagement
- Support IT infrastructure, systems uptime, data security, backups, and disaster recovery across locations
- Manage IT and telecom vendor relationships and hardware/software procurement
- Lead and develop cross-functional teams spanning digital sales, marketing, customer experience, and IT support
- Collaborate with Sales, Operations, HR, and Supply Chain to align digital strategy with business execution
- Establish SOPs, escalation frameworks, and reporting standards for scalable growth
- Proven experience in digital marketing, e-commerce, or revenue growth leadership roles
- Strong proficiency with CRM systems, performance marketing metrics, and IT infrastructure fundamentals
- Demonstrated track record leading cross-functional teams and delivering measurable revenue results
- Comfortable managing both commercial strategy and technical IT governance
- Excellent analytical, communication, and stakeholder management abilities
- Results-oriented mindset with strong problem-solving skills