About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building a comprehensive financial ecosystem for businesses. We are currently looking for a dynamic and empathetic Customer Support Officer to join our Customer Support Operations department in Edo. In this vital role, you will be the face of our brand, providing high-quality, timely, and professional support to walk-in customers and managing inquiries across WhatsApp groups to ensure an exceptional customer journey.
Key Responsibilities- Serve as the primary point of contact for walk-in customers in Edo and respond professionally to inquiries on WhatsApp platforms.
- Provide prompt, accurate, and high-quality resolutions to customer service requests and technical issues.
- Log all support requests accurately for seamless tracking, follow-up, and continuous service improvement.
- Collaborate effectively with internal cross-functional teams to expedite issue resolution and escalate complex cases when necessary.
- Adhere strictly to approved communication scripts, service guidelines, data privacy policies, and operational procedures.
- Collect, document, and share actionable customer feedback to help enhance our products and services.
- Build strong, trust-based relationships with customers while identifying their needs to offer appropriate solutions.
- Minimum of 1 to 2 years of relevant customer service or support experience in a fast-paced environment.
- Minimum educational qualification of a BSc or HND from a recognized institution.
- Must have successfully completed the National Youth Service Corps (NYSC) or possess a valid exemption certificate.
- Exceptional written and verbal communication skills tailored for both face-to-face and digital interactions.
- Strong problem-solving abilities, high emotional intelligence, and a deeply customer-centric mindset.
- Meticulous attention to detail with strict adherence to confidentiality guidelines.
- Competitive compensation package with attractive industry benefits.
- Exciting opportunities for career growth and professional development within a fast-growing fintech leader.
- Supportive work environment that encourages innovation and excellence.