About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building a comprehensive financial ecosystem for businesses. We are currently looking for a dedicated and customer-centric Customer Support Officer to join our team in Ughelli, Delta State. In this role, you will be the face of Moniepoint, providing high-quality, timely, and professional support to walk-in customers and managing inquiries across WhatsApp groups to ensure an outstanding customer experience.
Key Responsibilities- Serve as the primary point of contact for walk-in customers and manage customer inquiries on WhatsApp platforms.
- Provide prompt, accurate, and professional responses to all service requests and technical issues.
- Log customer support requests accurately for effective tracking, monitoring, and follow-up.
- Collaborate closely with internal cross-functional teams to guarantee timely resolution of customer challenges.
- Escalate complex or unresolved issues to the Regional Team Lead according to company standards.
- Adhere strictly to approved communication scripts, service guidelines, and operational procedures.
- Collect and document valuable customer feedback on products and services to drive continuous service improvement.
- Build and maintain strong, trust-based relationships with customers through effective communication.
- Maintain absolute confidentiality and data privacy regarding all customer information.
- Minimum of 1 to 2 years of proven experience in customer service or support roles.
- Minimum educational qualification of a Bachelor's Degree (BSc) or Higher National Diploma (HND).
- Must have successfully completed the National Youth Service Corps (NYSC) or possess a valid exemption/exclusion certificate.
- Exceptional written and verbal communication skills tailored for face-to-face and digital interactions.
- Strong problem-solving abilities paired with high emotional intelligence and empathy.
- Meticulous attention to detail for precise data logging and issue tracking.
- Competitive compensation package with performance-based growth opportunities.
- Comprehensive health and employee benefits.
- Dedicated support for professional development and continuous learning.
- An inclusive, dynamic, and fast-paced work environment that fosters innovation.