Customer Success Specialist

About the Role

SeerBit is a fast-growing financial technology company bridging the gaps in Africa's payment ecosystem, with a presence in over 10 African countries and aggressive expansion plans. We are on a mission to shape the future of commerce globally by building innovative products in a results-driven environment. We are currently looking for a proactive Customer Success Specialist who takes ownership, solves real business challenges, and thrives in an agile workplace to join our growing team in Nigeria.

• Serve as the primary point of contact for merchants and partners, ensuring smooth onboarding and adoption of SeerBit payment solutions.
• Proactively monitor customer accounts to identify growth opportunities, mitigate churn, and ensure high levels of client satisfaction.
• Collaborate closely with product, sales, and technical support teams to resolve escalated client issues swiftly and effectively.
• Educate customers on product features, best practices, and new releases to maximize the value they derive from our platform.
• Gather client feedback and market insights to help shape product development and enhance the overall customer experience.

• Bachelor's degree in Business, Communications, Computer Science, or a related field.
• Proven experience in customer success, account management, or technical support within the fintech or SaaS industry.
• Exceptional communication, interpersonal, and problem-solving skills with a customer-first mindset.
• Ability to thrive in a fast-paced, structured yet agile scaling business environment.
• Strong analytical skills with proficiency in using CRM software and customer support ticketing tools.

• Competitive salary package with performance-based incentives.
• Comprehensive health insurance coverage.
• Opportunities for rapid career growth and professional development within a pan-African fintech leader.
• A collaborative, inclusive, and dynamic work culture that empowers every team member to make an impact.

Skills