About the Role
Beveledge Interior Designs is a renowned indigenous brand specializing in the manufacturing of high-end furniture and the creation of timeless, functional spaces for clients across Nigeria. We are seeking a dynamic and results-driven Customer Service Manager to lead our support operations, champion exceptional client relationships, and ensure seamless order management from production to doorstep delivery.
Key Responsibilities- Supervise daily activities of Customer Service Representatives, ensuring prompt response to inquiries across phone calls, WhatsApp, emails, and social media.
- Oversee end-to-end customer order management, ensuring accurate documentation, monitoring, and fulfillment within agreed timelines.
- Coordinate seamlessly with Production, Sales, Logistics, and other relevant departments to resolve order-related bottlenecks.
- Handle escalated customer complaints professionally, implementing effective service recovery strategies within assigned authority limits.
- Monitor team performance, provide regular coaching, and ensure strict adherence to departmental procedures and service standards.
- Maintain comprehensive records of customer interactions, feedback, and generate accurate periodic reports for management.
- Bachelor degree or HND in Business Administration, Marketing, Communications, or a related discipline.
- Minimum of 5-8 years of relevant customer service experience, with at least 2 years in a supervisory or managerial role.
- Prior experience in furniture manufacturing, interior design, luxury retail, or a related industry is a distinct advantage.
- Proven expertise in customer complaint resolution, order tracking, and cross-departmental coordination.
- Proficiency in Microsoft Office applications and modern Customer Relationship Management (CRM) tools.
- Strong leadership, communication, negotiation, and problem-solving skills.
- Competitive salary package commensurate with experience and industry standards.
- Health insurance coverage and other statutory employee benefits.
- Opportunities for professional growth and career advancement within a thriving luxury brand.
- A collaborative, creative, and supportive work environment.