About the Role
SIMS Nigeria Limited, a leading distributor of premium electronics from brands like Samsung, Royal, Parsun, and Powermatic, is seeking an exceptional Customer Service Representative. Since 1987, we've established ourselves as Nigeria's trusted electronics provider with branches across major cities including Lagos, Port Harcourt, Onitsha, Enugu, Kano, and Abuja. Our partnership with Samsung to establish a local manufacturing line demonstrates our commitment to quality service and customer satisfaction.
Key Responsibilities- Address customer inquiries, requests, complaints, and feedback professionally and promptly
- Provide accurate product and service information, including pricing and policies
- Resolve customer complaints and escalate complex issues appropriately
- Follow up on outstanding issues to ensure timely resolution and customer satisfaction
- Maintain accurate customer records, complaints, and inquiries in our system
- Handle customer interactions via phone, email, social media, live chat, and approved channels
- Coordinate with Sales, Technical, Logistics, Accounts, and After-Sales Service departments
- Monitor satisfaction levels and identify process improvement opportunities
- Provide order, delivery, repair, and warranty updates
- Prepare customer service reports and required documentation
- Bachelor's Degree, HND, or OND in Business Administration, Marketing, Mass Communication, or related field
- Minimum 3 years customer service, front desk, sales support, or call centre experience
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-management abilities
- Proven problem-solving and conflict-resolution capabilities
- Proficiency in Microsoft Office and computer literacy
- CRM or customer service management system experience (advantageous)
- Strong attention to detail and ability to multitask in fast-paced environments