Customer Service Representative

About the Role

Onestep Recruiting Solution Nigeria Ltd, a trusted leader in human capital solutions established in 2007, is seeking a dynamic and detail-oriented Customer Service Representative for our esteemed client. In this role, you will act as the primary point of contact for clients, delivering outstanding support and ensuring seamless financial and operational interactions. If you excel in communication, problem-solving, and relationship management, we invite you to advance your career with a forward-thinking organization committed to excellence.

• Respond to customer enquiries efficiently through phone calls, emails, live chats, social media channels, and in-person interactions.
• Assist customers and passengers with account creation, registration, identity verification, and onboarding processes.
• Explain company services, fees, terms, and conditions clearly to all clients.
• Resolve customer complaints and service-related issues promptly and professionally to maintain high satisfaction rates.
• Handle enquiries relating to deposits, refunds, transfers, payments, investments, and other financial transactions.
• Investigate failed, delayed, reversed, or disputed transactions and coordinate with relevant internal departments for swift resolution.
• Provide accurate information regarding account balances, transaction statuses, and payment confirmations within authorized limits.
• Verify identities and strictly follow established procedures for account security and fraud prevention.

• Bachelor's degree in Business Administration, Management, or a related field.
• 2 to 5 years of relevant experience in the finance industry, customer service, or a related sector.
• Previous working experience in an airline environment will be a distinct advantage.
• Proven track record in driving business growth, profitability, and lead conversion.
• Strong problem-solving, conflict resolution, and leadership capabilities.
• Excellent stakeholder management, communication, and decision-making skills.

• Competitive salary package with performance-based incentives.
• Comprehensive health insurance coverage.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.

Skills