About the Role
Onyx Beauty Hub is a premier luxury hair brand specializing in wholesale and retail virgin and raw single donor hairs sourced globally. We are seeking a dynamic and customer-focused Customer Service Representative to join our growing team in Nigeria and serve as the primary point of contact for our valued clientele.
Key Responsibilities- Respond promptly and professionally to customer inquiries via WhatsApp, phone calls, and social media channels.
- Provide accurate details regarding product specifications, pricing, availability, promotions, and delivery timelines.
- Engage prospective buyers proactively to convert inquiries into confirmed sales.
- Handle customer feedback, complaints, and concerns with empathy and professionalism.
- Process orders accurately, maintaining proper documentation and reliable follow-up.
- Collaborate closely with sales and operations teams to guarantee overall customer satisfaction.
- Minimum of an OND, HND, or BSc in a relevant discipline.
- Previous experience in customer service or sales within the retail or beauty industry is a strong advantage.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Proficiency in using WhatsApp Business and other digital communication platforms.
- Detail-oriented, target-driven, and capable of working in a fast-paced environment.
- Monthly Gross Salary of NGN 150,000 with performance-based incentives.
- Comprehensive Health Maintenance Organisation (HMO) coverage and pension contributions.
- Opportunities for professional development within a luxury brand.