About the Role
Cobbler Care Limited is seeking a dynamic, highly motivated, and detail-oriented Customer Service Representative to join our growing team. In this role, you will serve as the primary point of contact for our valued clients, ensuring every customer interaction reflects our commitment to excellence, quality, and prompt service delivery. We are looking for a proactive professional who thrives in a fast-paced environment and is eager to grow alongside a forward-thinking company.
Key Responsibilities- Manage incoming customer inquiries, feedback, and complaints via phone, email, and in-person channels with professionalism and empathy.
- Process orders, service requests, and transactions accurately using our internal software systems.
- Maintain comprehensive and organized records of customer interactions, accounts, and transaction details.
- Collaborate closely with internal team members and technical staff to resolve complex customer issues swiftly.
- Identify opportunities to improve service delivery and share valuable customer insights with management.
- Proven experience in customer service or a related administrative support role.
- Reside within close proximity to the Ikeja, Magodo, and Berger axis in Lagos.
- Aged between 28 and 38 years old.
- Exceptional verbal and written communication skills in fluent English.
- High willingness and aptitude to learn and adapt to new software systems and digital tools.
- Strong organizational skills with the ability to multitask and manage priorities effectively under pressure.
- Demonstrated team spirit and the ability to work collaboratively in a diverse workplace.
- Competitive salary package with performance-based incentives.
- Comprehensive training on industry best practices and proprietary software systems.
- A supportive, collaborative, and inclusive work environment with opportunities for professional growth.
- Convenient work location accessible to major transport routes in Lagos.