About the Role
SIMS Nigeria Limited is a leading name in the distribution and sales of top-tier electronic products from major global brands such as Samsung, Royal, Parsun, and Powermatic. Operating across key Nigerian cities including Lagos, Abuja, Port Harcourt, Kano, Onitsha, and Enugu, we are committed to providing outstanding after-sales service and maintaining high standards of customer satisfaction. We are currently looking for a dynamic and professional Customer Service Representative to join our growing team and act as the primary point of contact for our valued customers.
Key Responsibilities- Respond promptly and professionally to customer enquiries regarding product features, orders, deliveries, warranties, and repairs.
- Receive, document, and resolve customer complaints within approved timelines, escalating complex issues when necessary.
- Coordinate service requests for repairs, installations, and maintenance with relevant internal departments.
- Maintain accurate and up-to-date records of all customer interactions, complaints, and service resolutions in company systems.
- Liaise cross-functionally with Sales, Logistics, Warehousing, and Service Centres to ensure timely issue resolution.
- Follow up with customers post-service to confirm resolution and assess overall satisfaction levels.
- Collect customer feedback and prepare routine reports on service trends, recurring issues, and pending requests.
- Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, or a related field.
- Minimum of 2 to 3 years of proven experience in customer service, support, or a similar operational role.
- Strong verbal and written communication skills with exceptional interpersonal abilities.
- Proficiency in Microsoft Office suite and familiarity with CRM, ERP, or helpdesk ticketing systems.
- Excellent problem-solving, time-management, and multitasking skills under pressure.
- High attention to detail, patience, and a strong customer-first orientation.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement within a leading electronics company.
- A collaborative and supportive work environment.