About the Role
HRLeverage Africa, a leading HR, Outsourcing and Recruitment Service Provider, is seeking a dedicated Customer Service Representative to join our client's team. This role is ideal for a customer-focused individual who thrives on solving problems, communicating effectively, and ensuring a seamless experience for customers throughout the shipping and delivery process.
As a Customer Service Representative, you will serve as the first point of contact for customers, addressing inquiries, providing shipment updates, and resolving complaints promptly and professionally. You will play a key role in building strong customer relationships and maintaining high service standards within a fast-paced logistics environment.
Key Responsibilities- Attend to customer inquiries in a timely and professional manner.
- Provide accurate updates on shipments and delivery status.
- Handle customer complaints and resolve issues promptly and effectively.
- Maintain accurate records of customer interactions and shipment details.
- Follow up with customers on pending requests and unresolved issues.
- Build strong, lasting relationships with customers to ensure satisfaction.
- Escalate complex or unresolved issues to the appropriate internal team.
- Carry out additional duties as assigned by the supervisor.
- OND, HND, or Bachelor's Degree in any related field.
- Minimum of 1 year experience in a customer service role.
- Experience in logistics or freight forwarding is an added advantage.
- Computer literate with proficiency in basic office applications.
- Must reside within or close to Amuwo for ease of commute.
- Strong communication and interpersonal skills.
- Excellent customer service orientation and problem-solving ability.
- Ability to work well under pressure and manage multiple tasks.
- Good organizational and time management skills.
- Opportunity to work with a reputable HR and outsourcing firm.
- Exposure to the logistics and freight forwarding industry.
- Supportive work environment with room for professional growth.
- Competitive remuneration package.