About the Role
Bradfield Consulting is hiring a dynamic Customer Service / Relationship Officer to serve as the primary point of contact for our valued clients, advertisers, and media agencies. In this role, you will manage advertising campaigns from the initial brief through successful execution, ensuring exceptional client experiences and long-term account retention across Nigeria's competitive business landscape.
Key Responsibilities- Manage a dedicated portfolio of client and agency accounts, ensuring inquiries and complaints are resolved promptly.
- Coordinate with Operations and Creative teams to process campaign briefs, confirm inventory availability, and monitor implementation timelines.
- Prepare comprehensive proposals, quotations, availability schedules, and proof-of-performance reports.
- Identify opportunities for contract renewals, upselling, and cross-selling to support departmental revenue targets.
- Maintain accurate client documentation and facilitate seamless handovers with Finance and Operations teams.
- Bachelor degree in Marketing, Business Administration, Mass Communication, or a related field.
- Minimum of 2 to 4 years of proven experience in client service, account management, media sales, or customer relationship management.
- Prior experience within an advertising agency, media organization, or marketing communications environment is highly preferred.
- Exceptional communication, negotiation, and stakeholder management skills.
- Strong organizational abilities with keen attention to detail and ability to meet strict deadlines.
- Competitive net salary package ranging from 300,000 to 350,000 Naira monthly.
- HMO health insurance coverage and pension scheme.
- Opportunities for professional development and career growth within a leading HR and consulting firm.
- Collaborative, dynamic, and professional work environment.