About the Role
Cworth Energy is a leading high-tech new energy enterprise with over 10 years of global industry experience, specializing in research, production, and sustainable power solutions. We are seeking a proactive, organized, and customer-focused Customer Sales Officer to join our dynamic Nigerian team and manage our growing network of registered dealers, distributors, and business clients. This role focuses primarily on cultivating strong relationships with existing B2B accounts, driving repeat purchases, and ensuring seamless order fulfillment rather than aggressive cold prospecting.
Key Responsibilities- Manage and nurture relationships with existing customers, dealers, and distributors to ensure high retention and satisfaction.
- Handle inbound customer enquiries and process orders efficiently through WhatsApp, phone calls, and other approved corporate communication channels.
- Provide accurate and timely information regarding product availability, pricing structures, and technical specifications.
- Follow up proactively on pending orders, invoice payments, and outstanding customer requests.
- Coordinate seamlessly with the internal Warehouse Team to guarantee timely order packaging, dispatch, and delivery.
- Maintain accurate and up-to-date customer account, sales, and transaction records using Microsoft Office.
- Identify opportunities to cross-sell and increase sales volume within existing established accounts.
- Resolve customer complaints professionally and escalate complex issues to management when necessary.
- Prepare comprehensive daily and weekly reports detailing customer interactions, order volumes, and overall sales activities.
- Minimum of a Bachelor Degree or HND in any relevant academic discipline.
- At least 2 years of proven professional experience in sales, customer service, or account management.
- Prior experience managing dealer, distributor, or B2B accounts will be a distinct advantage.
- Exceptional communication, interpersonal, and customer relationship management skills.
- Proficiency in using WhatsApp Business and Microsoft Office applications for daily operations.
- Strong organizational, follow-up, and problem-solving abilities with high attention to detail.
- Ability to manage multiple client accounts effectively and work productively with minimal supervision.
- Competitive monthly salary of ₦135,000.
- Lucrative performance-based incentives and sales bonuses.
- Exciting opportunities for professional growth and career development within a global new energy enterprise.