About the Role
Mobihealth International is an innovative pioneer in telemedicine and healthcare services, revolutionizing healthcare access across developing countries as the first of its kind in Africa. We operate a comprehensive portal connecting millions of users with global medical experts through video consultations, quality diagnostics, genuine medications, and seamless specialist referrals. As we continue to bridge healthcare gaps in Nigeria and beyond, we are seeking a passionate Customer Relationship Officer to deliver exceptional service and support to our growing subscriber base.
Key Responsibilities- Build and maintain strong, lasting relationships with patients and platform users.
- Guide new customers smoothly through the registration and onboarding process.
- Convert incoming inquiries and prospective leads into active platform users.
- Coordinate virtual and physical appointment bookings efficiently.
- Resolve customer complaints and technical issues promptly with high empathy.
- Drive user engagement, subscription renewals, and retention strategies.
- Bachelor's degree or HND from an accredited institution.
- Minimum of 2 years of proven experience in customer service, relationship management, or customer success.
- Prior experience in the healthcare, telemedicine, fintech, or subscription-based industries is a strong advantage.
- Proficiency in utilizing CRM tools, Microsoft Office Suite, and Google Workspace.
- Exceptional verbal and written communication skills paired with high emotional intelligence.
- Outstanding problem-solving abilities and a customer-first mindset.
- Competitive salary package with performance incentives.
- Opportunities for professional growth in a pioneering health-tech company.
- Dynamic and collaborative work environment impacting lives across Africa.