About the Role
Culture Kitchen is a vibrant, cultural-themed restaurant located in Lekki Phase 1, Lagos, specializing in authentic Eastern Nigerian cuisine and immersive dining experiences. We are looking for an enthusiastic and creative Customer Experience Officer / Community Manager to bridge the gap between our physical restaurant vibe and our digital communities. In this role, you will ensure every guest enjoys our signature traditional hospitality while managing our online presence to grow our brand awareness across Lagos.
Key Responsibilities- Greet and welcome guests, ensuring top-notch customer satisfaction from the moment they experience our traditional ambiance.
- Handle customer inquiries, feedback, and reservations professionally both in-person and across all digital channels.
- Develop and execute community engagement strategies on social media platforms to showcase our unique dining atmosphere.
- Collaborate with the marketing team to create engaging content that highlights our menu offerings and cultural events.
- Monitor customer sentiment and implement initiatives to enhance loyalty and repeat visits.
- Resolve any guest complaints promptly and effectively, maintaining the high standards of the Culture Kitchen brand.
- Minimum of 1-3 years of relevant experience in customer service, hospitality, or community management.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of social media platforms and digital community building.
- Passion for Nigerian culture, food, and the vibrant Lagos hospitality scene.
- Ability to multitask in a fast-paced environment with a warm, approachable demeanor.
- Competitive salary with performance-based incentives.
- Staff meals featuring our delicious regional delicacies.
- A dynamic, fun, and culturally rich work environment in the heart of Lekki.
- Opportunities for career growth and professional development within the hospitality sector.