About the Role
Dotmac Technologies Ltd, a premier Information and Communications Technology company established in 2008, is looking for a passionate and customer-oriented Customer Experience (NYSC) candidate to join our growing team. In this role, you will serve as the primary point of contact for our clients, ensuring exceptional service delivery and prompt resolution of inquiries. This is an incredible opportunity for a fresh graduate currently undergoing the National Youth Service Corps scheme to gain valuable industry experience in a leading Nigerian technology firm.
Key Responsibilities- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and technical service issues efficiently, escalating complex problems to the appropriate technical teams.
- Maintain accurate records of customer interactions, inquiries, and feedback in the company CRM system.
- Educate clients on Dotmac's suite of world-class engineering and technology products and services.
- Collaborate with cross-functional teams to improve overall customer satisfaction and retention rates.
- Must be a current NYSC Corp Member currently serving or about to commence primary assignment.
- Possess a minimum of a Bachelor's Degree in Communications, Business Administration, Information Technology, or a related discipline.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using basic office productivity tools and customer support software.
- Gain invaluable professional experience in the Nigerian ICT sector.
- Receive competitive monthly NYSC allowance plus company stipends.
- Work in a collaborative, innovative, and fast-paced technological environment.
- Potential for career advancement and full-time employment post-service based on stellar performance.