About the Role
Theshopthera is a leading retailer specializing in top-quality mobile phone accessories through both online and physical channels. We are seeking a proactive, customer-focused, and results-driven Customer Experience Manager to oversee customer interactions across all service channels, ensuring exceptional service delivery, customer satisfaction, and business growth.
Key Responsibilities- Maintain excellent customer relationships through constant communication, catering to online and walk-in clients with professional product recommendations.
- Resolve customer complaints efficiently within established time limits, providing appropriate solutions and alternatives while managing database records.
- Achieve personal and team service targets, call handling quotas, and effectively convert inbound leads into actual sales.
- Collaborate with management to organize and prepare for exhibitions, outdoor sale events, and online sales campaigns.
- Keep accurate records of sales, pre-orders, stockpiles, delivery fulfillment, and delivery bills.
- Assist the inventory manager with stock control duties when required and report any operational discrepancies to management.
- Respond promptly to incoming calls, inquiries, and other digital communication channels.
- Possession of an OND, HND, or Bachelor's Degree from a recognized institution.
- 2 to 4 years of proven work experience in customer service, retail sales, or client relationship management.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Strong organizational skills with proficiency in maintaining accurate sales and inventory records.
- Ability to multitask in a fast-paced retail and e-commerce environment.
- Competitive salary with performance-based incentives.
- Opportunity for career growth in a fast-growing retail brand.
- Dynamic, supportive, and collaborative work environment.