About the Role
Boundless Wander Wave Travels and Logistics Limited, also known as Travel with BWW, is a premier travel agency and immigration consulting firm dedicated to turning dream journeys and global relocations into reality. We specialize in curated group trips, luxury escapes, private vacations, international relocation, and comprehensive visa support services. We are currently seeking a dynamic and customer-centric Customer Experience and Support Officer to join our growing team in Nigeria. In this role, you will be the primary point of contact for our valued clients, ensuring seamless communication, resolving inquiries with professionalism, and delivering unforgettable brand experiences from the moment they reach out to us until they return from their adventures.
Key Responsibilities- Respond promptly and professionally to customer inquiries via email, phone, social media, and live chat regarding travel packages, visa processes, and relocation services.
- Provide detailed information on curated group trips, luxury escapes, and international visa requirements while guiding clients through documentation processes.
- Manage customer bookings, itinerary updates, flight reservations, and coordinate logistics with internal teams and external partners.
- Resolve customer complaints and service issues efficiently, turning challenging situations into opportunities for brand loyalty and retention.
- Maintain accurate client records, interaction logs, and feedback reports within our CRM system to help improve service delivery.
- Collaborate with the sales and immigration consulting teams to ensure clients receive timely updates regarding their applications and travel plans.
- Bachelor's degree in Business Administration, Communications, Hospitality Management, or a related field.
- Proven experience working in customer service, hospitality, or the travel and tourism industry.
- Exceptional verbal and written communication skills with a polite, empathetic, and professional demeanor.
- Strong problem-solving abilities, attention to detail, and the capacity to manage multiple tasks in a fast-paced environment.
- Proficiency in using CRM software, office productivity tools, and various communication channels.
- Passionate about travel, immigration services, and delivering top-tier customer satisfaction.
- Competitive salary with performance-based bonuses and incentives.
- Opportunities for professional growth and career advancement within the travel and logistics sector.
- A vibrant, supportive, and collaborative work environment with a passionate team.
- Discounts on company travel packages, group trips, and internal tourism offerings.