About the Role
Izili Nigeria (formerly known as Baobab+ Nigeria) is a leading social enterprise dedicated to empowering underserved communities across Nigeria by providing accessible solar energy and digital solutions. We are currently looking for a passionate and empathetic Customer Care Officer with native fluency in Yoruba to join our growing customer support team and ensure outstanding service delivery.
Key Responsibilities- Handle inbound and outbound customer inquiries, complaints, and requests primarily in Yoruba and English.
- Provide accurate, valid, and complete information using the right methods and tools.
- Resolve customer issues and complaints promptly to ensure maximum satisfaction and retention.
- Maintain comprehensive and accurate records of customer interactions, transactions, and feedback in the CRM system.
- Collaborate with internal technical and sales teams to escalate and resolve complex customer issues.
- Educate customers on our solar energy and digital products, promoting brand value and adoption.
- Minimum of OND, NCE, or Bachelor Degree in a relevant field.
- Proven experience in customer service, call center operations, or a client-facing role.
- Fluent in spoken and written Yoruba and English is strictly required.
- Strong active listening, problem-solving, and interpersonal communication skills.
- Proficiency in using computers, CRM software, and mobile communication channels.
- Ability to work effectively in a fast-paced social enterprise environment.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development within a mission-driven social enterprise.
- A collaborative, inclusive, and impactful work culture.