About the Role
Izili Nigeria (formerly known as Baobab+ Nigeria) is a dynamic social enterprise committed to transforming lives by providing affordable solar energy and innovative digital solutions to underserved communities across Nigeria. We are currently looking for a passionate and results-driven Customer Care Officer who is fluent in the Igala language to join our growing customer support team and serve as the vital bridge between our organization and our valued customers.
Key Responsibilities- Handle inbound and outbound customer inquiries, complaints, and requests via phone, email, and messaging platforms with utmost professionalism.
- Communicate effectively in the Igala language to resolve customer issues, provide product information, and offer guidance on solar and digital solutions.
- Maintain accurate and up-to-date records of customer interactions, inquiries, transactions, and feedback in the company database.
- Collaborate closely with the technical and sales teams to ensure prompt resolution of escalated customer complaints and technical issues.
- Educate customers on product usage, maintenance, and payment plans for our solar home systems and digital appliances.
- Contribute to customer retention strategies by building positive relationships and ensuring high levels of customer satisfaction.
- Minimum of an OND, NCE, or Bachelor's degree in Customer Relations, Business Administration, or a related field.
- Fluency in reading, writing, and speaking the Igala language is strictly required.
- Proven prior experience in a customer service or support role, preferably within the renewable energy, fintech, or telecommunications sector.
- Excellent verbal and written communication skills with strong active listening abilities.
- Proficiency in using computer applications, customer support software, and Microsoft Office Suite.
- Strong problem-solving skills, patience, and the ability to handle challenging customer situations with empathy.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career growth within a fast-growing social enterprise.
- A collaborative, inclusive, and mission-driven work environment that values social impact.