About the Role
Izili Nigeria (formerly known as Baobab+ Nigeria) is a dynamic social enterprise dedicated to providing reliable, affordable solar energy and innovative digital solutions to underserved communities across Nigeria. We are currently seeking a dedicated and culturally attuned Customer Care Officer fluent in both Hausa and Tiv to join our growing team. In this role, you will serve as the primary point of contact for our customers, ensuring exceptional service delivery, resolving inquiries, and fostering strong relationships with the communities we empower every day.
Key Responsibilities- Handle inbound and outbound customer inquiries via phone, email, and chat in English, Hausa, and Tiv.
- Provide comprehensive information regarding our solar energy products and digital solutions.
- Resolve customer complaints and technical issues promptly and professionally to ensure high satisfaction rates.
- Maintain accurate records of customer interactions, requests, and feedback in the CRM database.
- Educate customers on product usage, maintenance, and payment plans for renewable energy systems.
- Collaborate with technical and sales teams to escalate complex issues and ensure timely resolution.
- Translate company communications and promotional materials into Hausa and Tiv when required.
- Minimum of an OND, NCE, or Bachelor Degree in a relevant field.
- Must be completely fluent and literate in English, Hausa, and Tiv languages.
- Proven experience in customer service, call center operations, or client-facing roles.
- Strong communication, active listening, and interpersonal skills with high emotional intelligence.
- Proficiency in using computers, CRM software, and mobile communication tools.
- Ability to work independently and collaboratively in a fast-paced social enterprise environment.
- Passionate about renewable energy and social impact in Nigerian communities.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and continuous learning within the renewable energy sector.
- A collaborative, mission-driven work environment dedicated to social impact.