About the Role
Izili Nigeria (formerly known as Baobab+ Nigeria) is a dynamic social enterprise dedicated to empowering underserved communities across Nigeria by providing accessible solar energy and innovative digital solutions. We are currently looking for a passionate and culturally attuned Customer Care Officer who is fluent in the Ebira language to join our growing team. In this role, you will act as the primary voice of our organization, ensuring our customers receive prompt, empathetic, and effective support while bridging communication gaps to enhance overall user experience.
Key Responsibilities- Handle inbound and outbound customer inquiries via phone, email, and chat in both English and Ebira.
- Provide comprehensive information regarding our solar energy and digital products to prospective and existing clients.
- Resolve customer complaints and technical issues efficiently, ensuring high satisfaction and retention rates.
- Maintain accurate records of customer interactions, feedback, and inquiries in the company database.
- Collaborate with the technical and sales teams to escalate complex issues and ensure timely resolutions.
- Educate customers on product usage, maintenance, and payment structures to maximize value.
- Minimum of an OND, HND, or Bachelor's degree in a relevant field.
- Fluency in spoken and written Ebira and English is an absolute requirement.
- Prior experience in customer service, support, or a client-facing role is highly advantageous.
- Exceptional communication, active listening, and problem-solving skills.
- Proficiency in using basic computer applications and customer support software.
- Ability to demonstrate patience, empathy, and professionalism when dealing with diverse customers.
- Competitive salary with performance-based incentives.
- Health insurance coverage.
- Opportunities for professional growth and career advancement within a social enterprise.
- A supportive, inclusive, and mission-driven work environment dedicated to sustainable impact.