About the Role
Genade Homes is building urban communities, connecting people, spaces, and lifestyles through exceptional real estate development. We specialize in eco-friendly residential and commercial properties in strategic locations across emerging African markets, addressing the increasing need for sustainable, quality, and affordable housing. We are currently looking for a smart, professional, organised, and customer-focused individual currently serving in the NYSC scheme to join our vibrant team as a Customer Care Intern for their Primary Place of Assignment (PPA).
Key Responsibilities- Attend to customer inquiries, complaints, calls, and messages professionally across various communication channels.
- Provide accurate and up-to-date information regarding the company’s eco-friendly products, services, and developmental processes.
- Maintain positive, professional relationships with prospective and existing clients.
- Handle timely customer follow-ups and ensure prompt resolution of issues, escalating complex matters when necessary.
- Maintain accurate, up-to-date records of customer information, inquiries, and interactions in company databases.
- Provide comprehensive administrative and clerical support, including managing office correspondence, scheduling meetings, and preparing reports.
- Assist in organizing company documents and records to support smooth day-to-day office operations.
- Represent the Genade Homes brand positively and professionally at all times.
- Must possess a Bachelor's Degree from an accredited institution and be currently serving in the NYSC scheme.
- Smart, presentable, and highly professional demeanor suitable for a corporate real estate environment.
- Exceptional verbal and written communication skills paired with strong interpersonal abilities.
- Strong organizational, administrative, and multi-tasking skills with great attention to detail.
- Demonstrated customer service orientation and strong problem-solving abilities.
- Basic to intermediate computer skills, with proficiency in Microsoft Office Suite or Google Workspace as a distinct advantage.
- Ability to work effectively under pressure and maintain a positive attitude.
- Prior internship or practical experience in customer care, administration, or real estate is an added advantage.
- Gain hands-on professional experience in the fast-paced Nigerian real estate sector.
- Enjoy a supportive, purpose-driven work environment that values integrity, creativity, and impact.
- Receive mentorship from seasoned professionals and real estate experts.
- Build a strong professional network and potential career opportunities post-NYSC.
- Competitive NYSC allowance package and a collaborative office culture.