About the Role
Jireh Doo Foundation (JDF) is a leading non-governmental organization committed to improving the living standards of vulnerable populations, including women, children, and people living with HIV/AIDS across Benue and Nasarawa States. We are currently seeking a dynamic and driven CRM Accountability Associate to champion our commitment to transparency, beneficiary protection, and high-quality program delivery.
Key Responsibilities- Establish and implement an effective upward and downward accountability framework for JDF programming.
- Design, strengthen, and manage a trustworthy, confidential Complaint, Feedback and Response Mechanism (CRFM) across all project locations.
- Monitor, analyse, and track complaints received, maintaining an up-to-date CRFM database to inform programmatic improvements.
- Conduct regular field visits to ensure accountability systems are fully operational and provide necessary on-site support.
- Coordinate closely with Project Managers, the MEAL Manager, and the Program Coordinator to generate comprehensive periodic reports.
- Facilitate strict adherence to donor compliance requirements, visibility standards, and reporting guidelines.
- Ensure meticulous physical and electronic documentation of reports, success stories, and accountability data.
- Minimum of a Bachelor's Degree in Social Sciences, Development Studies, or a related discipline.
- At least 2 years of post-NYSC progressive professional experience in humanitarian accountability, MEAL, or a related role.
- Formal training in Accountability, Monitoring and Evaluation, Data Management, or Data Quality Assurance is a strong advantage.
- Full professional proficiency in English and Hausa.
- Demonstrated expertise in report writing, data analysis, and information dissemination.
- Advanced computer literacy, including proficiency in Microsoft Office applications and database management.
- High level of integrity, with the ability to maintain strict confidentiality regarding sensitive issues.
- Competitive NGO salary package commensurate with experience.
- Opportunities for professional development and continuous learning within the humanitarian sector.
- Health insurance coverage and a supportive, impact-driven work environment.