Community Manager

About the Role

Mikay Agency is a creative and digital marketing agency committed to helping businesses build strong brands, connect with target audiences, and achieve sustainable growth. We are currently looking for a results-driven Community Manager to handle day-to-day social media activity for our diverse client accounts, ensuring exceptional digital presence and audience engagement across all platforms.

• Publish scheduled content daily across all assigned client social media platforms according to approved content calendars.
• Monitor social inboxes and respond promptly to inquiries and messages within the agreed 24-hour weekday SLA.
• Engage actively with comments, mentions, and community interactions to build strong brand loyalty.
• Identify and immediately escalate potential brand reputation issues or sensitive conversations to the Head of Digital Marketing.
• Compile comprehensive weekly community activity summaries and support overall content calendar management.
• Maintain up-to-date Standard Operating Procedures (SOPs) and stay current with platform algorithm updates and industry best practices.

• Bachelor’s Degree or HND in Mass Communication, Marketing, Public Relations, English Language, Journalism, or a related field.
• Relevant practical experience in community management, social media coordination, or digital marketing.
• Professional certifications in Digital Marketing, Social Media Management, or Content Marketing are an added advantage.
• Proficiency in managing major social platforms including Instagram, Facebook, TikTok, LinkedIn, and X.
• Exceptional written and verbal communication skills with strong attention to detail and creativity.

• Competitive salary package with performance-based incentives.
• Opportunities for professional growth and continuous learning in a fast-paced creative agency.
• Collaborative, vibrant, and innovative work environment with a talented team of digital experts.

Skills