About the Role
Noemdek Limited is seeking a smart, client-focused, and commercially minded Client Service Lead to support and expand our Transportation and Logistics business unit in Nigeria. In this vital role, you will act as the primary bridge between our valued clients and internal operations, ensuring seamless service delivery, proactive problem-solving, and professional representation at all times.
Key Responsibilities- Manage and coordinate client bookings, ride schedules, and daily service requests.
- Serve as the primary point of contact for clients, ensuring clear communication and timely updates.
- Proactively resolve service issues such as delays, rescheduling, and vehicle substitutions to protect satisfaction.
- Build and maintain strong relationships with existing and prospective transport clients.
- Support pricing discussions, service proposals, and client negotiations to drive repeat business and upselling.
- Collaborate with internal teams to monitor service performance and uphold strict brand quality standards.
- Gather client feedback and market insights to assist management with growth strategies and reporting.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 2-4 years of professional experience in client services, sales support, hospitality, or logistics roles.
- Strong interpersonal skills with the confidence to engage high-value clients both in person and remotely.
- Highly organized, calm under pressure, and naturally solution-oriented.
- Commercial mindset with a proven interest in business growth and client acquisition.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and digital communication tools.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a leading advisory firm.
- Dynamic, collaborative, and intellectually stimulating work environment in Nigeria.