About the Role
Havana Group is looking for a driven and customer-focused Client Relationship Officer to join our growing team in Nigeria. In this vital role, you will serve as the primary point of contact for our valued clients, ensuring they receive exceptional service, prompt support, and expert guidance. If you excel at building meaningful connections, resolving challenges with a positive attitude, and enhancing overall client satisfaction, we want to hear from you.
Key Responsibilities- Manage daily client communications across various channels, responding to inquiries with professionalism and speed.
- Build, nurture, and maintain strong, long-lasting relationships with both existing and prospective clients.
- Handle client complaints efficiently, resolve issues promptly, and escalate complex matters when necessary.
- Conduct regular follow-up calls and meetings to guarantee high satisfaction with our products and services.
- Maintain accurate client records, detailed communication logs, and comprehensive relationship management reports.
- Identify strategic opportunities to improve client experience, boost retention rates, and optimize service delivery.
- Collaborate closely with internal departments to ensure all client needs are effectively and timely addressed.
- Support seamless client onboarding, ongoing engagement, and proactive follow-up activities.
- Bachelor Degree or HND in Business Administration, Marketing, Communication, or a related field.
- Previous proven experience in client relations, customer success, or a similar corporate role is a distinct advantage.
- Strong verbal and written communication skills with a professional telephone and email etiquette.
- Excellent interpersonal, problem-solving, and organizational abilities to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and modern client relationship management (CRM) tools.
- Ability to remain calm, professional, patient, and solution-oriented when handling difficult or demanding clients.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development, continuous training, and career advancement.
- A collaborative, inclusive, and vibrant work environment that values employee contributions.