About the Role
Whassan Nigeria Limited (WENL), in operation since 1982 alongside its affiliate Adasa Catering Services Ltd, is a premier provider of catering and facilities management services across the Nigerian economy. We are currently seeking a dedicated and experienced Client Relation Officer to join our dynamic team and drive exceptional service delivery for our esteemed clients.
Key Responsibilities- Serve as the primary point of contact for client communications, addressing inquiries and resolving service issues promptly.
- Liaise between clients and internal operational teams to ensure seamless delivery of catering and facilities management services.
- Collaborate with culinary teams on menu planning and recipe interpretation to meet specific client preferences and dietary standards.
- Monitor service delivery to ensure strict compliance with catering hygiene, safety, and quality standards.
- Maintain comprehensive records of client interactions, feedback, and service agreements to support business retention.
- Handle multiple accounts efficiently, managing competing priorities to consistently meet strict deadlines.
- Possession of relevant academic qualifications, with 5 to 10 years of proven experience in industrial catering or client relations within a similar industry.
- Demonstrated understanding of menu planning, recipe interpretation, and high-volume catering operations.
- Professional catering certification will be an added advantage.
- Exceptional verbal and written communication skills in English.
- Strong organizational skills, high attention to detail, and the ability to multitask in a fast-paced environment.
- Comprehensive knowledge of industrial catering hygiene standards and food safety regulations.
- Competitive and very attractive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a well-established sector leader.
- Dynamic and supportive work environment with a reputable industry pioneer.