About the Role
Heirs Holdings is an African proprietary investment company dedicated to creating long-term economic value and social wealth across the continent. We are looking for a dynamic and resilient Change Manager to join our team and champion the successful adoption of new enterprise systems and digital platforms across our diverse portfolio companies. In this vital role, you will bridge the gap between technical project teams and end-users, ensuring seamless transitions, robust engagement, and high user confidence during critical go-live and hypercare phases.
Key Responsibilities- Develop and execute comprehensive change impact statements, release roadmaps, and communication plans for assigned portfolio companies.
- Proactively manage concern logs, surface resistance early, and maintain active executive sponsorship throughout the project lifecycle.
- Coach super-users, co-deliver targeted training sessions, and maintain up-to-date quick reference guides and FAQs.
- Provide critical on-the-ground support during user acceptance testing, data migration, go-live, and hypercare periods.
- Track adoption metrics, champion continuous usage, and ruthlessly challenge any regressions to legacy processes.
- Deliver weekly status reports, manage stakeholder escalations, and provide objective change readiness assessments for go/no-go decisions.
- Bachelor's degree in Business Administration, Social Sciences, Human Resources, Information Technology, or a related field.
- PROSCI or ADKAR change practitioner certification is a strong added advantage.
- Minimum of 3 to 4 years of proven experience in change management, training, or system adoption, specifically for ERP, HRIS, or payroll rollouts.
- Demonstrated ability to influence stakeholders at all levels without formal authority.
- Exceptional communication, coaching, and analytical skills with high learning agility.
- Prior experience in multi-site rollouts, financial services, insurance, or healthcare sectors is preferred.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and leadership visibility across a major investment portfolio.
- Comprehensive health insurance and wellness benefits.
- A collaborative, dynamic, and fast-paced work environment driving true impact in Africa.